Calibre

Calibre

Calibre Overview

Calibre Best-in-class collection/recording solution that transforms captured interactions and associated metadata into decision-enabling intelligence. A reliable and full-featured business improvement tool that enhances performance, optimizes operations, boosts productivity, minimizes risk, improves customer satisfaction, and reduces costs while enhancing revenue and profitability.

Reliability

Built with reliability in mind, Calibre is a customizable solution that meets customers’ needs with high-quality recording and data acquisition. Backed by quick and professional certified technicians and I’m Alive™ proactive monitoring, our customers can be assured that they are working with a reliable solution.

Security

Calibre is built with Advanced API and event triggers to prevent the archiving of sensitive data and enables clients to adhere to strict security standards. Communications are encrypted with multi-layer algorithms as well as data encryption to protect confidential information.
 

Cost

Calibre is a true open architecture with non-proprietary hardware that is fully upgradeable and scalable as needs grow. With its ability to deliver timely and accurate information for analytics and business decisions, Calibre can be an integral part of our customers' improvement programs – saving costs.

Tech Today

Calibre records interactions to gain insight into customer experience. The system allows for analysis and measurement to evaluate performance, key indicators, and business processes. Information collected can be automatically reported through interactive dashboards, state indicator widgets, and control limit charts. Calibre can be an integral part of the continuous improvement program with its reliable, easy-to-use capabilities designed to deliver timely and accurate information for analytics and business decisions.
  • Multi-source recording and reporting to capture data and interactions across multiple locations with a single, unified interface
  • Real-time dashboards for monitoring activities and performance
  • Security & compliance recording using Advanced API and event triggers
  • Automate measuring performance through scheduled and on-demand reporting
  • Simple and effective user interface that is quickly customizable by the user
  • I’m Alive ™ - Proactive monitoring and notifications for 24/7 reliability
  • Flex seating supported for greater flexibility and performance
  • Custom data integrations to meet unique customer needs
  • Speech Analytics to find key words or phrases - uncover challenges and opportunities
  • Mobile recording capability to expand your interaction capture to the needs of mobile workforce
  • Automate your customer satisfaction and VOC feedback for faster integrated results

Tech Tomorrow

HigherGround continues to innovate and develop its products to meet customer and market needs. Looking into the future, our development team strives to develop features and capabilities our customers require to meet their ever-changing demands. Contact us to find out more or join us as we innovate for tomorrow.
 

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