Stay up to date

Welcome to our Blog! Here you will find incredibly engaging and informational articles written by our team.

These articles will cover a wide array of topics - anything from technology solutions (such as call recording software and interaction storage) to how solutions like these apply to our everyday world. With our typical schedule, we'll post a new article every week so check back weekly.

We also love and encourage sharing and feedback so please don't hesitate to engage with us about our articles via social media.

Advancements in HealthCare Communications

By: Russell Sorg | Posted: 12/6/2017
Technological advancements have had an enormous impact on businesses and the healthcare industry is no exception. Read More >

Triage Nurses and Interaction Data

By: Licia Wolf | Posted: 11/29/2017
Triage nurses are critical to the nursing community. With a need to optimize staff resources, accuracy and efficiency are key. Read More >

Collaboration between Smart Utility and Contact Center Data

By: Tom Goodwin | Posted: 11/14/2017
HG’s Calibre platform can play a key role in bringing contact center data and the emerging smart grid analytics together. Read More >

Big Data Management and Storage for Utility Companies

By: Licia Wolf | Posted: 11/8/2017
Many utility companies are experiencing aging infrastructure and outdated technologies, presenting problems that affect cost, service, efficiency, resource use, and the environment. Read More >
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