About Us

Our History

HigherGround began as a consulting company in 1973. Its initial focus was telecommunications software for consultants following the Modified Final Judgment of 1984, which broke up the AT&T monopoly. The software continued to evolve into call accounting and billing solutions, and the company incorporated as Communication Advice and Design. Eventually the company partnered with Magnasync to automate the stopping and starting of reel-to-reel recorders to protect attorney-client privilege in prisons. The company went on to design its first reporting tool in 1996 as well as its first recording product.

Today, HigherGround produces two complete 3rd generation interaction and call recording software products – Capture911 and Calibre – for various mission critical communications markets. 
People Working at Table

“We continue to evolve as a company to meet market changes and demands. We went from logging to recording and from recording to integrating data. And we are not done yet.

Looking forward, we are evolving into interaction storage and analytics to meet the ever increasing demand for data collection and analytics.”

- Terry Ryan, CEO

Our Purpose


We bring peace of mind with mission critical communication and technology solutions. Our solutions include installation and ongoing support. We care about our customers and their needs and we continuously strive to exceed our customers' expectations.

Silhouettes of People

We practice transparent and candid communications both internally and externally. This is of utmost importance to us – we say what we will do and do what we say. This allows our team and customers to thrive.


At HigherGround we continually incorporate technology changes and new trends. By supporting our customers, we gain an understanding of their current and future needs, which enables us to provide our customers with advanced solutions when they need it.

Who We Work With

Executive Team

Terry Ryan, CEO and President

Terry Ryan crafts and executes the company's vision and business plan, focusing on organizational and business development activities. Prior to becoming CEO and President, Ryan served as the company's Chief Operating Officer. Before joining HigherGround in 1997, he was the National Sales Manager for Hydraulics International. Ryan's extensive technology background and experience also includes service in the United States Air Force as the Lead Mechanical Support Engineer for the C-17 program, the Joint Service Test Manager for a Classified Missile Development Program and a Project Engineer for several classified computer programs.

Mike Halliwell, Vice President, Sales

Mike Halliwell is responsible for the development of the organization’s sales strategies, sales management and revenue in all vertical markets and brings more than 26 years of Sales and Management experience within the telecommunications industry. Prior to taking on the Role of Vice President Sales, Halliwell was a Regional Sales Manager and Director of Enterprise Sales for HigherGround. Halliwell brings years of industry experience to his position via sales roles with Witness Systems, Teknekron Infoswitch (e-talk), and Telecorp Products. Mike specializes in the command & control and contact center industry and has participated in numerous industry events, tradeshows, and speaking engagements on best practices.

Ric Cahak, Vice President, Technology

Ric Cahak leads HigherGround's service and support operations and oversees the development of new products and technological advancements. His main responsibility is to manage the interaction between the company and its customers as it pertains to actual service and feedback that will lead to new product improvements. Before joining HigherGround, Cahak spent 12 years with AT&T as both Manager of Operator Services and as Sales Manager, and eight years with the William Morris Agency as the company's Telecommunications Director.

Gretchen Ryan, Vice President, Services

With more than 20 years experience developing infrastructure, policies, systems, and processes for numerous companies, Ryan currently manages a diverse range of services and resources within HigherGround. Her responsibilities include oversight of human resources, administration, government contracts, and legal affairs. Previously Gretchen held several senior marketing positions while employed at 3D Systems, Reynolds and Reynolds, and various marketing agencies across the country.

Nick Galante, Controller

Nick Galante is responsible for all financial and accounting activities at HigherGround. He is a senior financial, accounting and operations leader with over 25 years of consumer products and manufacturing experience providing and managing needs in diverse environments and industries working from the factory floor to the boardroom. Nick has posted C level positions with Kruger Tissue UK, American Pulp and Paper, Select Products LLC and Tagsons Papers. In addition he has led projects at such diverse manufacturing and production companies as Daniel Ostroff Productions ( Film Production), The Newark Group, Califia Farms and Caraustar Industries.

Tom Goodwin, Vice President, Marketing

Tom Goodwin is responsible for HigherGround’s marketing and product management activities. He leads branding, messaging, Go To Market strategies, product marketing, and strategic product direction. Prior to taking the role of Vice President, Marketing, he ran his own marketing/management consulting business for start-ups and SMBs. He also brings over 25 years of deep marketing and international experience from Alcatel-Lucent and Lucent Technologies. Tom has been an industry thought leader speaking at worldwide industry events and tradeshows.


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