Call center agents and dispatchers are a critical component to any utility company. With Calibre’s call recording, reporting and agent evaluation tools, we make it easy to ensure your call center is performing at its best while handling large amounts of incoming customer interactions.
Capture 100% of phone and radio interactions as well as agents’ screens to ensure company policies and protocols are followed. View all interactions in one easy-to-use interface and run reports to measure the pulse of the call center. Agent evaluation features enable supervisors to monitor interactions in real time and identify areas of needed improvement.
To learn more about how Calibre can optimize your utilities call center, contact a HigherGround representative today!