HigherGround’s Calibre recording solutions provides financial organizations with the tools needed to protect their call centers and ensure customer satisfaction. Capturing 100 percent of customer interactions and presenting the data in an easy-to-use interface allows call centers to verify policy compliance and eliminate any discrepancies that may arise.
With elaborate yet simple reporting and evaluation tools, call center managers can also analyze data to increase call center productivity and train agents with the necessary skills for a positive customer experience. In addition, HigherGround’s Calibre product suite allows Financial contact centers to adhere to a myriad of regulations including PCI-DSS (Payment Card Industry Data Security Standard) and Sarbanes-Oxley using HigherGround’s sophisticated API which can be configured to listen for multiple types of event triggers, ensuring certain sensitive data is never captured or recorded.
To learn more about how Calibre can optimize your financial call center, contact a HigherGround representative today!