Drive Member SatisfactionHigherGround’s Calibre recording solution enables credit unions to drive member satisfaction and membership with data-driven analytics that raise agent performance, reduce call handle times, and improve adherence to best practices and regulations. Leverage the full capabilities of interaction recording technology across contact center, collections and lending departments to increase your return on investment.
Calibre Recording Solution:
Seamless Integration with CRMs and major phone systems such as Cisco and Avaya.
Record all interactions including calls, emails and chat; monitor live calls or tag for later retrieval and playback.
Screen Capture feature can record agent workstation activity for additional insight into interactions.
Quality Assurance score cards evaluate agent performance and help identify training needs.
Regulatory Compliance tools automatically safeguard sensitive member data to ensure consumer protection.
Speech Analytics captures 100 percent of every interaction, then searches for patterns and trends.