Collections

Adherence to FDCPA regulations is paramount in the collections industry. HigherGround's Calibre product suite is designed to ensure complete regulatory compliance.

Depend on Calibre to reliably manage and monitor all communications. Calibre’s call recording capabilities enable collection contact centers to capture all interactions from phone and email communications to screen capture of collection agent desktops. These critical tools and customized reports provide directors with visibility into detailed operations and measurable compliance. Automate the task of measuring performance by evaluating key performance indicators and automatically notifying supervisors to metrics outside of predefined boundaries.

Calibre’s agent evaluation enables supervisors to monitor agent-customer interactions in real time to verify script adherence and identify training needs. Use customized grading tools to evaluate and enhance agent performance and operational efficiency.

To learn more about how Calibre can optimize your collections call center, contact a HigherGround representative today!