Public Safety Recording, Incident Reconstruction and QA Solutions

Capture911-Call-OutHigherGround’s Capture911 provides reliable recording for critical communications in Public Safety Answering Point (PSAP) operations, emergency dispatch facilities and 9-1-1 centers. Our multi-channel recording and incident reconstruction solutions transform data into actionable intelligence, enabling decisions with certainty to optimize operations, enhance operator performance and reduce costs. HigherGround – a proven industry standard – is the OEM recording product of choice for several major companies, and has been deployed in more than 1000 PSAP operations in the past decade.

Capture911 Features

  • Customized solutions to meet specific needs and requirements
  • High-quality recording that supports contact analytics accuracy
  • Certifications and seamless integrations with all key technologies
  • Fully upgradable solutions that scale with your system
  • True open architecture with non-proprietary hardware
  • Quick and professional response from certified technicians
  • Secure multi-layer algorithms and encrypted data between client and server

Did you know?

The secure and feature-rich Capture911 recording and incident reconstruction solution is NG9-1-1 ready, and can be customized to meet the unique needs of your facility. Learn more about HigherGround's recording and evaluation tools for the emergency services industry.

HOT Features!


NEW! Workstation Activity Timeline

A visual account of workstation activities utilized during a call, providing insight and saving time.


Screen Capture

Record and playback workstation interactions to verify agent knowledge, identify areas for improvement and confirm adherence with organization policies.


I'm Alive

Proactive 24/7 monitoring of 350+ alarms alert you to potential problems before they occur, ensuring maximum uptime.

CLICK HERE to discover all the useful standard and optional features available with Capture911.
Metrics That Matter


Reliably record 100% of every call and radio transaction, including associated metadata – time, date, ANI/ALI, radio ID, talkgroup, etc.

  • Meet legislative mandates to record all interactions
  • Securely store and transmit encrypted data
  • Easily search and retrieve archived recordings
Record VOC Insight

Dispatcher Performance

Maximize quality assurance and ensure regulatory compliance through routine evaluation of recorded interactions.

  • Improve the skills of call takers and dispatchers
  • Design evaluation forms and customized scorecards
  • Streamline and automate dispatcher review
Evaluate Agent Performance

Incidents with Accuracy

Create a precise chronological reconstruction of every element of an incident timeline, for legal documentation.

  • Efficient and effective investigation analysis
  • Associate critical metadata with audio
  • Safely share the reconstructed incident