CEO and President
Terry Ryan crafts and executes the company's vision and business plan, focusing on organizational and business development activities. Prior to becoming CEO and President, Ryan served as the company's Chief Operating Officer. Before joining HigherGround in 1998, he was the Sales Manager for Hydraulics International. Ryan's extensive computer technology background and experience also includes service in the United States Air Force as a Mechanical Support Engineer for the C-17 program, Test Manager for joint service missile development and Project Engineer for classified computer programs.
Vice President, Sales
Mike Halliwell manages HigherGround Enterprise Sales in North America and brings more than 21 years of Sales and Management experience within the telecommunications industry. Prior to taking on the Role of Vice President Enterprise Sales, Halliwell was a Regional Sales Manager and Director of Enterprise Sales for HigherGround. Halliwell brings years of industry experience to his position via sales roles with Witness Systems, Teknekron Infoswitch (e-talk), and Telecorp Products. Mike specializes in the contact center industry and has participated in numerous industry events, tradeshows, and speaking engagements on best practices in the call center.
Vice President, Technology
Ric Cahak leads HigherGround's service and support operations and oversees the development of new products and technological advancements. His main responsibility is to manage the interaction between the company and its customers as it pertains to actual service and feedback that will lead to new product improvements. Before joining HigherGround, Cahak spent 12 years with AT&T as both Manager of Operator Services and as Sales Manager, and eight years with the William Morris Agency as the company's Telecommunications Director.
Vice President, Core Services
With more than 20 years experience developing systems, processes and infrastructure for numerous companies, Ryan currently manages a diverse range of services and resources within HigherGround. Her responsibilities include oversight of government contracts, legal affairs, development and maintenance of partnership agreements, as well as human resources. Previously Gretchen held several senior marketing positions while employed at 3D Systems, Reynolds and Reynolds, and various marketing agencies.