HigherGround provides best-in-class recording solutions for incident reconstruction in public safety and performance monitoring in contact centers. Our full-featured products transform data into actionable intelligence, enabling decisions with certainty to enhance agent performance, optimize operations, improve customer satisfaction and reduce costs, which ultimately increases revenue. We customize solutions that integrate seamlessly with client applications. HigherGround—a proven industry standard—is the OEM recording product of choice for several major companies.

HigherGround delivers:

  • Customized solutions meet specific needs and requirements
  • High-quality recording that supports contact analytics accuracy
  • Certifications and seamless integrations with all key technologies
  • Fully upgradable solutions that scale with your system
  • True open architecture with non-proprietary hardware
  • Quick and professional response from certified technicians
  • Secure multi-layer algorithms and encrypted data between client and server