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LA Gets Back to Basics with 311

HigherGround has partnered with iQventures to help the 311 call center for the City of Los Angeles provide better customer service and improve transparency to its citizens. iQventures offers the most reliable Speech Analytics tool at the most economical pricing for our customers. To consistently provide fast, friendly, and responsive service, centralized municipal contact centers […]

Harris County Case Study

At APCO 2015, the Harris County Sheriff’s Office (HCSO) Mobile Command Unit will be awarded the Technology Leadership Award for a Large Agency. To ensure full communication capabilities in the field, HigherGround recording and incident reconstruction software is installed on each of the mobile command units, including a 10-position Joint Operations Center. Download the case […]

Whitcom Case Study

Patti Kelly, director of the Whitcom consolidated regional communications center in Pullman, Washington, was tasked with finding new recording and console systems that would transform Whitcom into a modern, innovative and NG9-1-1 ready emergency communications center. She discovered the right solution for her PSAP with solutions from HigherGround and Avtec, Inc. The integration created an […]