Archive | Public Safety RSS feed for this section

LA Gets Back to Basics with 311

HigherGround has partnered with iQventures to help the 311 call center for the City of Los Angeles provide better customer service and improve transparency to its citizens. iQventures offers the most reliable Speech Analytics tool at the most economical pricing for our customers. To consistently provide fast, friendly, and responsive service, centralized municipal contact centers […]

Get the Big Picture with Screen Capture!

A 9-1-1 call is so much more than the conversation between a dispatcher and a citizen. During a call, a dispatcher is simultaneously getting information about an incident, giving a caller instructions, utilizing applications to dispatch emergency services to the location, researching the history of the address in question, or reviewing account history, etc. Capture911’s […]

More Features, More Mobility with V.8.8

We are happy to announce the release of Capture911™ and Calibre® version 8.8 software effective immediately. This release includes new features, improvements to existing features, and the availability of features via the browser interface — which were previously only available from the client interface. Retrieval Improvements: Agent Application Usage Timeline Grading Answers Table Stand-Alone Grading […]