LA Gets Back to Basics with 311

HigherGround has partnered with iQventures to help the 311 call center for the City of Los Angeles provide better customer service and improve transparency to its citizens. iQventures offers the most reliable Speech Analytics tool at the most economical pricing for our customers. To consistently provide fast, friendly, and responsive service, centralized municipal contact centers […]

Integration Spotlight: Cisco UCM

HigherGround provides a powerful, easy-to-use, and affordable recording solution for enterprise customers and contact centers using Cisco Unified Communications Manager (CUCM). By providing two integration methods, HigherGround enables CUCM users to both optimize performance of the recording solution and minimize licensing costs associated with recording. Solution Benefits Rapidly search, retrieve, and associate calls using any […]

Now Available: Speech Analytics from iQventures

HigherGround and iQventures have joined forces to save organizations time and money, with the most reliable speech analytics tool at the most economical pricing. SpeechIQ from iQventures is an advanced speech analytics and quality assurance platform that integrates seamlessly with HigherGround’s reliable recording. Users can efficiently retrieve call transcripts and scores, or easily search by […]